Shipping policy

Last updated: 8 February 2026

Thank you for shopping with Carebasket. We are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for complete details on how and when your orders will be delivered.

1. Shipping Methods Available

We currently offer the following shipping options:

Standard Domestic Shipping
Express Shipping (if available at checkout)

All orders are shipped through trusted courier partners to ensure safe and timely delivery.

2. Order Processing Time

Orders are processed within [24 hours] after order confirmation, excluding Sundays and public holidays.
Once your order is processed, it will be handed over to our shipping partner for delivery.

Please note that order processing time is separate from delivery time.

3. Delivery Timeframes

Estimated delivery timelines after dispatch are as follows:

Metro cities: [1–2 BUSINESS DAYS]
Non-metro cities: [3–5 BUSINESS DAYS]
Remote locations: [5–7 BUSINESS DAYS]

Delivery times may vary based on location, courier availability, and unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location and order value.

Flat shipping fee: 99₹
Free shipping on orders above: 50₹ (if applicable)

Any applicable shipping fees will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a confirmation message via email or SMS containing your tracking number and a link to track your shipment.

You can also track your order by logging into your account on our website.

6. Delivery Issues and Delays

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, such as:

Courier delays
Weather conditions
Regional restrictions or public holidays

In case of significant delays or delivery issues, our customer support team will assist you promptly.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at the time of checkout.
Carebasket will not be responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.